Optional BUPA healthcare after an initial period of three months.
HOLIDAY ENTITLEMENT: 20 days per annum, increasing by one day (after two years’ service) to 21 days, and thereafter one additional day per annum to a maximum of 25 days.
NORMAL HOURS OF WORK (42):
- Monday to Friday from 09:00 to 17:00 (but this may vary in start and finish times between 08:00 and 18:00)
- Plus one day per weekend from 09:00 to 17:00 (but this may vary in start and finish times between 08:00 and 17:00)
- Optional lieu day off for every two weekend days worked (to be taken during week days only, subject to rota requirements)
- One complete weekend off at regular intervals, subject to sufficient staffing levels
JOB PROFILE:
- Established in 1982, this client is the UK’s Number One in their sector.
- Seeking high calibre, self-motivated Sales Negotiators to join their sales Teams.
PURPOSE OF JOB:
- Responding to incoming telephone enquiries generated from their extensive marketing campaigns, the objective is to sell to maintain its position as market leader.
- To meet / exceed sales targets.
KEY ACCOUNTABILITIES:
- To maximise sales by the effective handling of customer enquiries using positive listening, questioning, influencing and negotiating techniques to best match customers’ requirements.
- To ensure that all incoming telephone calls are handled in a timely and professional manner to meet / exceed targets for levels of productivity and performance in the call centre.
- To develop a thorough understanding of our rules, services and processes along with a clear knowledge of our intranet sales system.
- To deliver quality customer service, by ensuring that customers’ needs are identified, met and exceeded wherever possible.
- To embrace change and adapt positively and professionally to changes within our systems and procedures.
- To ensure that all communication and training is fully understood and converted to enhance working practices, levels of customer service and productivity.
- To be a team player who uses initiative and actively contributes, participates, communicates and competes in the team environment.
- To display consistently excellent timekeeping and a flexible approach to working hours.
IDEAL PERSONAL QUALITIES, ATTRIBUTES, KNOWLEDGE & EXPERIENCE:
- Negotiation and influencing skills
- Excellent listening and communication skills
- Good self-motivator able to work on own initiative with minimum supervision
- Sound customer service skills
- Professional in appearance, manner and attitude
- Articulate, literate, numerate and computer-literate
- Experience of selling within a call centre environment
NB: Appointment to the post is subject to the successful completion of our internal,
ten-day induction/training programme, a six-month probationary period,
acceptable reference requests and CRB check.
If you are interested and have sales, customer service experience, then this could be the role for you.
