Location – Barton, Bedfordshire
Salary £24k – £26k
Time – Monday- Friday 8.30am – 5pm
Our client is a Plumbing & Heating Engineering company, they have been established for 5 years.
Located at a rural prestigious location close to Barton, Bedfordshire.
This is a great opportunity to join a forward-thinking company who have seen success led to organic growth, which has led to the team now servicing clients of leading insurance companies.
Candidate profile
The successful candidate will be organised, hardworking and self-motivated and will need to be an effective communicator, show a high level of attention to detail and be a team player. Experience in working in this type of team would be an advantage but is not necessary, as training and support will be given for this role.
- You will be counted on to manage the Contract Team’s case queue and your own case load in a timely and professional manner dealing with all manner of queries and disputes for subscription-based contracts.
- You have to be cool under pressure and will need to be confident in your role as you will be dealing with individuals in senior positions when resolving contract disputes and queries.
- You will need to create and maintain strong relationships both within and outside the organisation, as you will be working with other teams across the business to ensure services are ended as per the client’s instructions.
- This is an extremely fast paced team, you need to be tenacious, conscientious, efficient and diligent at all times.
Job Competencies/Key Skills
- Strong written and verbal communication in English
- Customer services orientated and business minded
- Previous experience in customer services will be essential
- Excellent telephone manner and professional approach
- Ability to deal with customer and other members at all levels
Key Responsibilities
- Provide exemplary support to our their growing Customers base, enquiries via telephone and email
- Allocate service jobs through their service software platform
- Coordinate the works schedule with Service Engineers whilst building and maintaining strong relationship with them
- Monitor and maintain the work schedule, liaise with Service Engineers to ensure clear and transparent communication during the booking process
- Input/process sales orders in the system ensuring smooth timely order processing, including sorting, routing and progressing orders received
- Communicate accurate information to all parties involved in the process and the end customer
- Keep control of engineer’s equipment stock levels
- Generate changeable orders
- Filing and admin activities will also be involved
- Assisting the team with additional duties when required.
Summary of role, responsibilities
As the Contract Administrator in addition to managing, coordinating a smooth flow of work to Field Engineers you will play a critical role in supporting the Contract Manager and team by delivering accurate and concise contract information to clients and account managers on request.
The right candidate will share our passion for excellence and have the drive to succeed in this demanding and sometimes complex role.
Skills
- Competent in use of the Microsoft Office applications including Teams, SharePoint, Word & Excel.
- excellent written and verbal communication skills.
- apply a high standard of accuracy, and attention to detail at all times
- Must be able to work under own initiative.
- Must be able to prioritize workload.
If you possess the skills & experiences to fulfil the tasks outlined above let’s have a confidential chat at the earliest opportunity.
