REMUNERATION: OTE £25k – £60k (genuine potential earnings, including basic
annual salary with generous bonus/incentive schemes).
Optional BUPA healthcare after an initial period of three months.
HOLIDAY ENTITLEMENT: 20 days per annum, increasing by one day (after two
years’ service) to 21 days, and thereafter one additional day per annum to a
maximum of 25 days.
NORMAL HOURS OF WORK (42):
- Monday to Friday from 09:00 to 17:00 (but this may vary in start and finish
times between 08:00 and 18:00)
- Plus one day per weekend from 09:00 to 17:00 (but this may vary in start and
finish times between 08:00 and 17:00)
- Optional lieu day off for every two weekend days worked (to be taken during
week days only, subject to rota requirements)
- One complete weekend off at regular intervals, subject to sufficient staffing
levels
JOB PROFILE:
- Established in 1982, this client is the UK’s Number One in their sector.
- Seeking high calibre, self-motivated Sales Negotiators to join their sales
Teams.
PURPOSE OF JOB:
- Responding to incoming telephone enquiries generated from their extensive
marketing campaigns, the objective is to sell
to maintain its position as market
leader.
- To meet / exceed sales targets.
KEY ACCOUNTABILITIES:
- To maximise sales by the effective handling of customer enquiries using
positive listening, questioning, influencing and negotiating techniques to best
match customers’ requirements.
- To ensure that all incoming telephone calls are handled in a timely and
professional manner to meet / exceed targets for levels of productivity and
performance in the call centre.
- To develop a thorough understanding of our rules, services and processes
along with a clear knowledge of our intranet sales system.
- To deliver quality customer service, by ensuring that customers’ needs are
identified, met and exceeded wherever possible.
- To embrace change and adapt positively and professionally to changes within
our systems and procedures.
- To ensure that all communication and training is fully understood and
converted to enhance working practices, levels of customer service and
productivity.
- To be a team player who uses initiative and actively contributes, participates,
communicates and competes in the team environment.
- To display consistently excellent timekeeping and a flexible approach to
working hours.
IDEAL PERSONAL QUALITIES, ATTRIBUTES, KNOWLEDGE & EXPERIENCE:
- Strong selling, negotiation and influencing skills
- Excellent listening and communication skills
- Good self-motivator able to work on own initiative with minimum supervision
- Sound customer service skills
- Professional in appearance, manner and attitude
- Articulate, literate, numerate and computer-literate
- Experience of selling within a call centre environment
NB: Appointment to the post is subject to the successful completion of our internal,
ten-day induction/training programme, a six-month probationary period,
acceptable reference requests and CRB check.
If you are interested and have sales, customer service experience, then this could be the role for you.
View our video Job Description here: http://bit.ly/2sZ4xdM
For more information..
Call: 01582 249562
Email: Ian.benjamin@taylor-faith.co.uk
