Regional Account Manager (RAM)

Reports to: SALES DIRECTOR, SALES MANAGER	Responsible for: Development & Growth Of Regional Accounts
Commence Date: ASAP	Salary Band: Circa 32k depending on experience Commission on performance

Company Information:

The Company

Our client has been manufacturing and importing disposable catering and janitorial products to wholesalers for almost 30 years, and remains a family-run business.

From plates and cutlery to containers, service packs, disposable gloves and chafing fuel, Herald Plastic has built a solid reputation for supplying a diverse range of quality catering, janitorial & bar products to wholesale customers at the most competitive prices possible and at a quality that’s held in high regard within the industry.

From our head office and warehouse in East London, we supply clients throughout the UK ranging from small wholesalers to international blue chip companies – some of whom have been trading with us for more than 25 years. Our business has been built on recommendation and our reputation for meeting the individual needs of our extensive client base, focusing on cost-effectiveness combined with quality.

Role and Responsibilities

Develop and grow the business by enhancing relationships with existing customer base and building new prospects in the region.

Key Tasks

Core Tasks

Establish, develops and maintains excellent relationships with existing and potential Customers, through effective communication (visit, telephone, email & letter, etc).
Contribute to the annual business turnover by business growth.
Establish and progress new proposals for new and existing customers.
Attend trade fairs, partner forums and other ad hoc activities involving customers.
Works closely with the National Account Manager as required follows up any customer accounts which require support or development.
Ensure that all required information is submitted to HQ to provide adequate account
Contribute to business development of marketing strategy by reporting trends within the regions and customer base.
Contribute to product awareness and development in response to customer needs.
Keeps abreast of competition and their activities in the regions.
Increase the customer base with the introduction of new customers through prospects and cold calling.
Progress new products and ranges to all customers.
To promote the Company at every opportunity

People

Manage own diary and administration.
Communicate regularly with Sales Director and Sales Manager, to ensure good information and work flow.
Work closely with the Telesales Team, ensuring that the customer base is continually serviced.
Work with other teams particularly the Operations
Develop and maintain relationships with key suppliers to the Organisation.
Develop and maintain relationships with customers.

Key Business reporting and administration

Keep abreast of the reports, status of proposals in the pipeline and of journey plans.
Maintain accurate concise records using the agreed systems and ensure all customer files are well organised with all relevant documentation.
Provide reporting / internal communication as required.
Analyse sales activities within region and deliver action plan reports accordingly.

Miscellaneous

Carries out any other work commensurate with this post, or as reasonably requested by senior management.

Skills and Experience

Essential

At least 2 years experience of working in a customer-facing role, with excellent customer relationship management and influencing skills.
Focused on results, Ambition set – to exceed sales targets.
Conscious and accurate with regard to detail.
Excellent team working skills.
Self-motivated, organised and able to priorities in a multi-task environment.
Ability to work proactively and on own initiative.
To be able to actively solve problems when required.
Extensive local, regional knowledge.
IT literate (MS Office and the internet).
Fluency and clarity in verbal and written speech.
Experience of, and willingness to, travel regionally and nationally.
Clean driving licence.
Ability to sell to customers with a focus on being able to negotiate and overcome objections in an appropriate and professional manner
Strong personality, superb communication skills with a clear, articulate telephone manner and excellent listening skills
Ability to build rapport and a positive and long lasting impression with customers
Professional appearance with a positive, hardworking, willing to learn attitude and able to take direction

Education and Qualifications

Desirable
Maths & English at GCSE or local equivalent
Good standard of both written and verbal English

Other Essentials

Strong social motivation – commitment to, and empathy with, the aims and objectives of the Organisation
Team-working – As Herald Plastic Limited a small – medium organisation, getting along with your colleagues is essential.
As part of your role, you will also be involved from time to time with various cross-departmental communications; therefore, you must be a strong communicator at varying levels.
Full current clean driving licence.

For more information..

Call: 01582 249562

Email: Ian.benjamin@taylor-faith.co.uk

schedule a call with us:

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Job Title	Regional Account Manager
Reporting to	Sales Director
Salary	Circa 32k depending on experience, commission on performance
Start Date	ASAP

Regional Account Manager (RAM)