REMUNERATION: OTE £25k – £60k (genuine potential earnings, including basic annual salary with generous bonus/incentive schemes).
Optional BUPA healthcare after an initial period of three months.
HOLIDAY ENTITLEMENT: 20 days per annum, increasing by one day (after two years’ service) to 21 days, and thereafter one additional day per annum to a maximum of 25 days.
NORMAL HOURS OF WORK (42):
- Monday to Friday from 09:00 to 17:00 (but this may vary in start and finish times between 08:00 and 18:00)
- Plus one day per weekend from 09:00 to 17:00 (but this may vary in start and finish times between 08:00 and 17:00)
- Optional lieu day off for every two weekend days worked (to be taken during week days only, subject to rota requirements)
- One complete weekend off at regular intervals, subject to sufficient staffing levels
JOB PROFILE:
- Established in 1982, Regtransfers.co.uk is the UK’s Number One cherished number plate dealership
- We are seeking high calibre, self-motivated Sales Negotiators to join our sales teams at our High Street call centre in Dunstable, Bedfordshire
PURPOSE OF JOB:
- Responding to incoming telephone enquiries generated by our extensive marketing campaigns, the objective is to sell personal vehicle registration numbers to enable Regtransfers.co.uk to maintain its position as market leader
- To meet / exceed regularly set sales targets.
KEY ACCOUNTABILITIES:
- To maximise sales by the effective handling of customer enquiries using positive listening, questioning, influencing and negotiating techniques to best match customers’ requirements
- To ensure that all incoming telephone calls are handled in a timely and professional manner to meet / exceed targets for levels of productivity and performance in the call centre
- To develop a thorough understanding of our rules, services and processes along with a clear knowledge of our intranet sales system
- To deliver quality customer service, by ensuring that customers’ needs are identified, met and exceeded wherever possible
- To embrace change and adapt positively and professionally to changes within our systems and procedures
- To ensure that all communication and training is fully understood andconverted to enhance working practices, levels of customer service and productivity
To be a team player who uses initiative and actively contributes, participates, communicates and competes in the team environment - To display consistently excellent timekeeping and a flexible approach to working hours.
IDEAL PERSONAL QUALITIES, ATTRIBUTES, KNOWLEDGE & EXPERIENCE:
- Strong selling, negotiation and influencing skills
- Excellent listening and communication skills
- Good self-motivator able to work on own initiative with minimum supervision
- Sound customer service skills
- Professional in appearance, manner and attitude
- Articulate, literate, numerate and computer-literate
- Experience of selling within a call centre environment
NB: Appointment to the post is subject to the successful completion of our internal, ten-day induction/training programme, a six-month probationary period, acceptable reference requests and CRB check.
For more information..
Call: 01582 249562
Email: Ian.benjamin@taylor-faith.co.uk
OR
schedule a call with us:
